Shipping policy

Last Updated: 27 August 2025

1. General Information This policy contains the details of our shipping terms. The Gamer Realm is committed to delivering your products in a timely and secure manner. This policy applies to all orders placed through our website, www.thegamerrealm.com.

2. Order Processing Time

  • Handling Time: All orders are processed within 1-2 business days (Monday - Friday, excluding public holidays in New South Wales).

  • Order Cut-Off: Orders placed after 2:00 PM AEST on a business day, or on a weekend or public holiday, will be processed on the next business day.

  • You will receive a notification email once your order has been dispatched from our warehouse.

3. Shipping Methods, Costs, and Delivery Times

Shipping Area We currently only ship to valid street addresses within Australia. We do not offer international shipping and are unable to ship to PO Boxes or Parcel Lockers at this time.

Shipping Costs

  • Standard Shipping (Orders under $150 AUD): A flat rate of $10.00 AUD applies.

  • Standard Shipping (Orders $150 AUD and over): We offer FREE standard shipping.

Estimated Transit Times We use Australia Post and other reputable domestic couriers to deliver our orders. The estimated transit time begins after your order has been dispatched.

  • Metro Areas (Sydney, Melbourne, Brisbane, etc.): 2-5 business days

  • Regional Australia: 3-7 business days

  • Western Australia & Remote Areas: 5-10 business days

Total Delivery Time The total estimated time to receive your order is the Order Processing Time + Transit Time. While we strive to meet these estimates, please note that they are not guaranteed.

4. Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email which will include a tracking number and a link to the courier's website. You can use this to track the journey of your parcel. Please allow up to 24 hours for the tracking information to become active.

5. Shipping Address It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. The Gamer Realm is not liable for orders that are lost or delayed due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment at your own cost.

6. Delivery Issues

  • Delays: While we work closely with our delivery partners to ensure timely delivery, unforeseen circumstances such as severe weather, transport disruptions, or high parcel volumes may cause delays. We appreciate your patience in these situations.

  • Lost or Damaged Parcels: In line with the Australian Consumer Law, we guarantee that your order will be delivered within a reasonable time.

    • If your order has not arrived within 10 business days of the estimated delivery date, please contact us at info@thegamerrealm.com so we can launch an investigation with the courier.

    • If your order is confirmed to be lost in transit, we will provide you with the option of a replacement or a full refund.

    • If your order arrives damaged, please refer to our Refund and Returns Policy for instructions.

7. Contact Information For any questions regarding this Shipping Policy or the status of your order,  please contact us at info@thegamerrealm.com.